Privacy Policy

Introduction

bg788 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains in clear terms how we collect, use, store, and protect your information when you visit bg788.club, register an account, make deposits or withdrawals via bKash, Nagad or Rocket, and engage with our cricket betting, live casino, slots, crash games, and fish games.

By accessing or using the bg788 platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our services immediately. This policy applies to all users based in Bangladesh and any other jurisdiction from which our platform is legally accessible.

Information We Collect

When you register, use our services, or contact our support team, bg788 may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and national ID or passport number (for KYC verification purposes).
• Contact information: email address, phone number, and residential address (city or district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet).
• Financial information: payment method details, transaction history, deposit and withdrawal records via bKash, Nagad, Rocket, or Upay — but never full card numbers or mobile banking PINs.
• Technical information: IP address, device type, operating system, browser type, session duration, and pages visited on bg788.club.
• Behavioral information: gaming activity, betting history, game preferences, bonus usage, and platform interaction patterns.

We collect this information through account registration forms, platform usage, cookies, and direct communications with our support team. All collection is done with your consent or as otherwise required for the provision of our services.

How We Use Your Information

bg788 uses your personal data strictly for legitimate operational and service purposes. The primary purposes for which we process your information include:

• Account creation and management: setting up your bg788 account, verifying your identity, and maintaining your account profile.
• Transaction processing: handling deposits and withdrawals securely, processing payments through bKash, Nagad, Rocket, and other supported methods.
• Customer support: responding to your inquiries, resolving disputes, and providing assistance via our support channels.
• Responsible gaming compliance: monitoring betting patterns to identify signs of problem gambling and fulfilling our duty to promote responsible gaming among players in Bangladesh.
• Platform improvement: analysing usage data in aggregate to improve our website performance, game selection, and overall user experience on mobile and desktop.
• Legal obligations: complying with applicable laws and regulations, fraud prevention, and anti-money-laundering requirements.

Cookies and Tracking Technologies

bg788 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and provide a more personalised service. Cookies are small text files stored on your device that allow our platform to recognise you on return visits. We use strictly necessary cookies (required for platform functionality), performance cookies (to analyse site traffic), and functional cookies (to remember your settings such as language preferences).

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of bg788. We do not use cookies to track your activity on external third-party websites or sell cookie-derived data to advertisers.

Data Sharing and Disclosure

bg788 does not sell or rent your personal information to third parties. We may share your data only in the following limited and necessary circumstances:

• Service providers: payment processors (bKash, Nagad, Rocket), identity verification services, and IT infrastructure partners who are contractually bound to handle your data securely and only for the purposes we specify.
• Legal and regulatory requirements: disclosure required by applicable law, court orders, or regulatory authorities operating within Bangladesh or other applicable jurisdictions.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, which will be bound by equivalent privacy obligations.

In every case where data is shared with third parties, we require those parties to maintain strict confidentiality and handle your information in a manner consistent with this Privacy Policy and applicable data protection standards.

Data Security Measures

bg788 employs a multi-layered security approach to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security measures include SSL/TLS encryption for all data in transit, secure server infrastructure with restricted physical and logical access, regular penetration testing and security audits, and two-factor authentication options for account protection.

While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your rights, bg788 will notify affected users promptly and take all necessary steps to mitigate harm.

Your Data Rights

As a user of bg788, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account details and the specific request.

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any of your personal information is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: subject to legal retention requirements, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to object: you may object to certain processing activities, including direct marketing communications, subject to our legitimate operational needs.
• Right to withdraw consent: where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all data rights requests within 30 days. In complex cases this period may be extended, but we will always inform you of the reason for any delay.

Data Retention

bg788 retains your personal data for as long as your account remains active or as required to provide our services. If you close your account, we will retain certain data for a minimum period as required by applicable law, anti-fraud regulations, and financial record-keeping obligations — typically between three and seven years depending on the category of data.

Once the retention period expires and no further legal or operational justification exists, your personal data will be securely deleted or irreversibly anonymised.

Third-Party Links

Our platform may from time to time reference third-party services such as payment providers (bKash, Nagad, Rocket) or game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi). These third-party platforms have their own independent privacy policies that govern data collected through their services. bg788 is not responsible for the privacy practices of these external providers. We encourage you to review their respective policies before sharing personal information directly with them.

Age Restriction — 21+ Only

bg788 is strictly an adult gaming platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect or process personal data from individuals under 21. If you are a parent or guardian and believe a minor has provided personal data to bg788, please contact us immediately at [email protected] and we will take prompt action to delete that data. Age verification is a mandatory part of our KYC process for all registered accounts.

Changes to This Privacy Policy

bg788 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or data handling practices. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of bg788 following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bg788 handles yourpersonal data, please do not hesitate to contact our dedicated support team. We aim to respond to all privacy-related enquiries within 3 business days.

Email: [email protected]